Terms and Conditions

_{Hi, and welcome. I’m so glad you’re here.}

_{The words below are how we set the foundation of our work together. Coaching is a real relationship, built on trust, honesty, and clear agreements on both sides. These Terms and Conditions exist to protect you, to protect me, and to protect the space we create — whether that’s inside a 1:1 container, the Inner Compass, or anywhere else you meet my work.}

_{Please read through them carefully. By accessing our website, purchasing a Service, or checking the “I agree” box at checkout, you (“you” or “Client”) agree to these Terms with Hailey Marino Coaching LLC (“we,” “us,” “our,” or “Company”). These Terms govern your use of our website, coaching services, group programs (including but not limited to the Inner Compass), digital content, and any related materials (collectively, the “Services”).}

_{If anything below is unclear, please reach out before enrolling. I’d rather answer a question than have you sign something you’re unsure about.}

_{1. Our Agreement}

_{When you check the “I agree” box at checkout or purchase a Service, you’re confirming that you’re at least 18 years old, you have the legal capacity to enter this agreement, and you’re entering into a binding contract with Hailey Marino Coaching LLC.}

_{You also consent to handling this agreement electronically. Under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state law, your electronic acceptance — including a checked box — carries the same legal weight as a handwritten signature.}

_{For 1:1 coaching and signature group programs, I’ll provide an additional coaching agreement at enrollment with the specifics of your container. That agreement works alongside these Terms and will govern program-specific details. If anything in that agreement conflicts with these Terms, the coaching agreement controls.}

_{2. Payments, Refunds, and Payment Plans}

_{Payments are processed securely through Stripe (or another trusted third-party processor). When you purchase a Service, you’re authorizing us to charge the payment method you provide for the full amount, plus any applicable taxes.}

_{2.1 No Refunds}

_{All sales are final, and all payments are non-refundable. This is true regardless of circumstances — including a change of mind, a change in personal or financial circumstances, dissatisfaction with the Service, missed sessions, incomplete program materials, or voluntary withdrawal from a program. Coaching outcomes are deeply tied to your participation, and while I’ll pour everything I have into supporting you, I can’t guarantee a specific result, so I can’t offer refunds based on outcome.}

_{Saying “yes” to coaching is saying “yes” to yourself. Please only enroll when you’re genuinely ready.}

_{2.2 Payment Plan Commitment}

_{If you choose a payment plan, you’re committing to pay the full purchase price on the schedule provided at checkout — whether or not you continue participating in the Service. Your obligation to complete every scheduled payment is absolute and is not contingent on attendance, completion, or satisfaction.}

_{I offer payment plans to make this work accessible, and that accessibility depends on every client honoring their commitment. By choosing a plan, you’re authorizing us to automatically charge your payment method on each scheduled date. If a payment fails, please reach out right away so we can sort it out — you’re responsible for providing updated payment information and for any late fees, declined-payment fees, or collection costs we incur, including reasonable attorneys’ fees.}

_{If a payment is more than ten (10) days past due, we may suspend or end your access to the Service at our discretion. Suspension or termination for non-payment does not remove your obligation to pay the remaining balance, which becomes immediately due.}

_{2.3 Before a Chargeback, Please Talk to Me}

_{If something comes up around your payment, I truly want to hear about it first. Before initiating any chargeback, dispute, or reversal with your bank or credit card company, you agree to contact us in writing at the email address in Section 12 and give us thirty (30) days to resolve the matter together in good faith.}

_{Filing a chargeback for a Service you’ve accessed, received, or are actively using is a breach of this agreement. If that happens, you agree to reimburse us for the disputed amount, any chargeback fees, and the costs of collection, including reasonable attorneys’ fees.}

_{3. Our Content and How It Can Be Used}

_{The content I share through the Services — coaching materials, workbooks, videos, recordings, audio, slides, worksheets, curriculum, frameworks, methodologies, group discussions, emails, and anything else I create or provide (collectively, the “Content”) — represents years of lived experience, study, and care. It’s the exclusive property of Hailey Marino Coaching LLC and is protected by U.S. and international copyright, trademark, and other intellectual property laws.}

_{While you’re actively enrolled, you have a limited, revocable, non-exclusive, non-transferable license to access and use the Content for your own personal, non-commercial use. To protect the integrity of this work and the clients who’ve invested in it, you agree that you will not:}

_{-Download, record, screenshot, screen-record, transcribe, or otherwise reproduce any Content, unless I’ve expressly given you permission in writing;}

_{Copy, distribute, post, publish, share, sell, license, sublicense, or make the Content available to any third party — including on social media, in online groups, or through any file-sharing service;}

_{-Use the Content, in whole or in part, to create derivative works, competing products, coaching programs, courses, or services;}

_{-Remove, obscure, or alter any copyright, trademark, or proprietary notices;}

_{-Use any automated means — including AI training, scraping, or crawlers — to access, collect, or reproduce the Content.}

_{Violating this section is copyright infringement and a material breach of this agreement. Beyond any monetary remedies, we’re entitled to seek injunctive relief to stop further misuse, along with any other remedies available at law or in equity, including statutory damages, actual damages, and attorneys’ fees.}

_{4. Confidentiality in Our Group Spaces}

_{Group programs like the Inner Compass are sacred spaces. What makes them work is the willingness of every person to show up honestly — and that requires everyone to commit to protecting one another. When you’re in a group container with me, you agree to:}

_{Keep what’s shared in the group, in the group. You will not disclose, repeat, post, share, or reference any personal information, story, identity, or detail shared by another participant, whether inside or outside of program sessions.}

_{Not record, screenshot, or transcribe any part of group calls, group chats, private community spaces, or any conversation involving other participants.}

_{Not contact, solicit, harass, or market to other participants outside of the program for business purposes without their express written consent.}

_{Show up with respect — a constructive, non-harassing, non-discriminatory presence in all program spaces.}

_{I hold every participant to this same standard. That said, no agreement can fully guarantee another person’s behavior, and I can’t promise that every participant will honor their confidentiality commitment. You share at your own discretion, and you’re responsible for what you choose to disclose.}

_{If someone’s behavior undermines the safety of our space, I reserve the right to remove them from a group program without a refund — for violation of this section or any conduct I determine to be disruptive, harmful, or inconsistent with the values of the program.}

_{5. Recordings and Your Likeness}

_{Coaching calls, group sessions, and related events are often recorded so current and future clients can learn from the material. By participating in a Service, you grant Hailey Marino Coaching LLC a perpetual, worldwide, royalty-free, irrevocable, and sublicensable right and license to record your voice, image, likeness, name, written submissions, and contributions made during sessions or in program spaces.}

_{5.1 Private, Educational Use — Always Permitted}

_{Recordings may be used freely for educational purposes within private, paid environments — including future coaching programs, member portals, replay libraries, paid courses, and similar spaces accessible only to clients and paying participants. This is how I make the teaching live on for the next person who needs it.}

_{5.2 Public Use — Only With Your Written Permission}

_{Recordings will not be used in public-facing content (such as social media, podcasts, public YouTube videos, advertisements, websites accessible without purchase, or press features) that identifies you without your separate, express written permission. If I ever want to share something publicly that identifies you, I’ll ask you directly, and you are free to say no.}

_{If a public piece of content uses a recording in a way that does not identify you — for example, audio or visuals that have been anonymized, obscured, or that don’t show your face or name — it may be used without additional permission.}

_{5.3 Your Choices During Recording}

_{You’re always welcome to keep your camera off during recorded sessions if that feels better to you (although I will always recommend for the sake of you receiving what you came here for that you participate fully). Please know your voice and chat contributions may still be captured. You waive any right to inspect or approve the finished recordings and any right to compensation or royalties arising from their use within the terms set out in this section.}

_{6. Coaching Is Coaching — Not Therapy or Professional Advice}

_{Our work together is for educational, informational, and personal-development purposes. Coaching is not therapy, counseling, psychotherapy, psychiatric treatment, medical care, diagnosis, crisis intervention, legal advice, or financial advice. Hailey Marino is not acting as a licensed mental health professional, medical provider, attorney, or financial advisor in providing the Services.}

_{Coaching is not a replacement for professional care. If you’re experiencing a mental health crisis, suicidal ideation, an eating disorder, substance use concerns, active trauma, domestic violence, or any medical or psychological condition, please seek support from a qualified licensed professional. If you’re in crisis, call or text 988 (Suicide and Crisis Lifeline) or go to your nearest emergency room.}

_{By enrolling, you’re confirming that: (a) you are of sound mind and physically and emotionally capable of participating in coaching; (b) you are not currently in a mental health crisis or in a treatment program that would conflict with coaching; (c) you’ve shared anything we reasonably need to know so you can participate safely; and (d) you will seek appropriate licensed care if issues come up during our work that are beyond the scope of coaching.}

_{7. Your Experience, Your Responsibility}

_{You are the expert on your own life. You’re responsible for your physical, mental, emotional, financial, relational, and spiritual wellbeing, and for the decisions and actions you take before, during, and after participating in the Services. Anything I offer — reflections, exercises, frameworks, suggestions — is educational, not prescriptive. You get to decide what you apply, how, and when.}

_{Personal development work can surface real emotions, memories, and insights. By participating, you voluntarily accept all risks of this work, including any emotional, psychological, interpersonal, or financial consequences that may come from your own choices.}

_{I don’t guarantee any specific outcome, result, income, transformation, or improvement. The testimonials and examples on our website or in marketing reflect individual experiences and are not promises of similar results.}

_{8. Limitation of Liability and Indemnification}

_{TO THE FULLEST EXTENT PERMITTED BY LAW, HAILEY MARINO COACHING LLC, ITS OWNERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.}

_{OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.}

_{You agree to indemnify, defend, and hold harmless Hailey Marino Coaching LLC and its owners, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or third-party right; (c) any content or information you share in a group program; or (d) any claim by a third party arising from your participation in the Services.}

_{9. Ending the Relationship}

_{I reserve the right, at my discretion, to suspend or end your access to the Services, with or without notice, if you: (a) breach these Terms or any separate coaching agreement; (b) fail to make payment when due; (c) engage in behavior that’s disruptive, harassing, abusive, discriminatory, or harmful to me, my team, or other participants; or (d) misuse our Content or violate the confidentiality of a group program.}

_{Ending the relationship for cause does not remove your obligation to pay any outstanding balance, and no refunds will be issued.}

_{10. Governing Law and Resolving Disputes}

_{These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws principles.}

_{10.1 Let’s Talk First}

_{If something comes up, please reach out. Before initiating any formal dispute, both parties agree to first attempt to resolve the matter informally — by providing written notice of the dispute to the other party and engaging in good-faith conversation for at least thirty (30) days.}

_{10.2 Binding Arbitration}

_{If we can’t resolve something informally, any claim, dispute, or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be held in Asheville, North Carolina, or virtually, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.}

_{10.3 Class Action Waiver}

_{YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.}

_{10.4 Exceptions}

_{Even with the above, either party may (a) bring an individual action in small claims court, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations.}

_{11. General Provisions}

_{11.1 Entire Agreement}

_{These Terms, together with our Privacy Policy and any separate coaching agreement you sign with us, make up the entire agreement between you and Hailey Marino Coaching LLC regarding the Services, and replace any prior or contemporaneous communications, whether oral or written.}

_{11.2 Changes to These Terms}

_{We may update these Terms from time to time. The updated version will show a new “Last Updated” date and will be effective as soon as it’s posted. Your continued use of the Services after an update means you accept the revised Terms.}

_{11.3 Severability}

_{If any part of these Terms is found to be invalid or unenforceable, the remaining provisions stay in full force, and the invalid part will be modified to the minimum extent necessary to make it enforceable.}

_{11.4 No Waiver}

_{If we don’t enforce any provision of these Terms on one occasion, that doesn’t mean we’ve waived it — or any other provision.}

_{11.5 Assignment}

_{You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.}

_{11.6 Force Majeure}

_{We’re not liable for any delay or failure to perform resulting from causes beyond our reasonable control — natural disasters, illness, power outages, internet failures, acts of government, or similar events. If something like that happens, we’ll make reasonable efforts to reschedule or provide alternative delivery of the Services.}

_{11.7 Survival}

_{Provisions that by their nature should survive termination — including payment obligations, intellectual property, confidentiality, recordings and likeness release, limitation of liability, indemnification, and dispute resolution — survive.}

_{12. How to Reach Us}

_{If you have any questions about these Terms, or want to talk something through before enrolling, please reach out:}

_{Hailey Marino Coaching LLC}

_{Email: [email protected]}

_{Website: haileymarino.com}